At The Potter’s Touch, we appreciate and respect your need for privacy as you browse our website and use our other platforms.  This Privacy Policy is to share with you how we try our best to protect your personally identifiable information.

 

Please read our Terms of Service and this Privacy Policy before you use our website and/or our other platforms. By using our website and /or our other platforms, you automatically agree and accept our Terms of Service and this Privacy Policy. If you do not agree with these, we would advise you not to use our website and/or other platforms. We may modify our Terms of Service and this Privacy Policy at any time, so please review these frequently. Changes and clarifications take effect immediately upon being posted on this website and/or our other platforms. 

 

Your information

We may collect and store information you enter on our website or provide to us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer, internet device to the Internet; login; e-mail address; password; computer and connection information and purchase history with us. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, communications); personal profile, payment details (including debit/credit card information), comments, feedback, product reviews, recommendations. Our website may use cookies to help us improve and update the site to better meet the needs of our online visitors. (A cookie is simply a tiny text file containing a small amount of information sent from a web server to your computer. A cookie can be read by the website that placed the cookie on your hard drive. The cookie acts as a kind of identification and allows a website to identify you and to retain information that is relevant to your interaction with the website. The use of cookies is standard on the internet and most common websites use them. Browsers such as Safari, Google Chrome, Explorer, Firefox are set up to accept cookies. You can reset your browser to either refuse all cookies or to notify you when you are receiving a cookie and allow you to decide whether or not to accept it).

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. For example, when you send us a message through a contact form, purchase a product in our store, or when you subscribe to any service we offer. It is important to note that certain third-party services, such as applications offered through the external platform which hosts our website, may place cookies or use other tracking technologies.

Once we receive any personal information, we take commercially reasonable efforts to ensure its security on our systems. Further, such information is accessible only to a small number of our staff.  Our website is hosted on an external platform that allows us to offer our products and services to you. Your data may be stored through that platform’s data storage, databases and their general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by the platform and used by us adhere to the standards set by RBI and/or PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. These standards help ensure the secure handling of card information by our store and its service providers. However, despite the above measures to protect your personal information, we cannot guarantee its absolute security. Therefore, you are strongly advised and urged to exercise due caution and discretion while providing personal or financial information while using our services knowing, as we all do, that the internet is susceptible to security breaches.

 

We do not sell, rent or share your personally identifiable information to or with third parties in any way other than to fulfil our service to you, meet any legal or regulatory requirements or as described in this Privacy Policy. We use external service providers/specialists to handle a number of services for us including but not limited to hosting our website, shipping and payment processing. Consequently, we need to share some of your personal information with them but only that which we consider necessary for them to provide the required service. We do not endorse any communication from our external service providers/specialists or any other third party providers, products or services and specifically disclaim any liability with regard to them and any actions resulting from your use of such products or services. As such you agree to waive any claims against us prior to using such products or service. Personally identifiable information may be transferred as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

 

Why we collect personal information

We collect such personal and non-personal information for the following purposes:

• To provide you with the products and services we offer;

• To identify and provide you with ongoing assistance and technical support;

• To improve the range and quality of our product and services;

• To make improvements to our website and other platforms to improve your experience as a customer and to better match our products and services with your needs.

• To be able to contact our visitors and customers with general or personalized service-related notices and promotional messages;

• To notify you regarding your account, troubleshoot any problems with your account, resolve a dispute, marketing campaigns, promotions, to collect any monies owed, to poll your opinions through surveys or questionnaires, to send updates, or as otherwise necessary to contact you to enforce our Terms of Service, applicable national and state laws, and any agreement we may have with you, etc.

• To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our products and services;

• To publish any testimonials/reviews/comments by you on any platform or media, of our products and services along with your name and/or location and/or photograph as we may determine at our sole discretion. (You agree that we may modify such testimonials/reviews/comments and publish such edited or paraphrased versions on our website or other platforms/media. If you have any concerns in this regard you may write to us at thepotterstouch@outlook.com

• In partnering with third parties to provide their communication, we may target some advertisements to our customers who may fit a certain general profile. In the course of allowing such advertisements we may allow such authorised third parties to place or recognize a unique cookie on your browser. (Again, it is made clear here that in sending such a communication to you on behalf of any third-party providers of products or services, we specifically disclaim any liability with regard to them and any actions resulting from your use of such products or services. As such you agree to waive any claims against us prior to using such products or services).

• To comply with any applicable laws and regulations.

• To meet our obligations as we deem are warranted for the purpose of law enforcement or any other issue of public importance or common good.

 

How we communicate with you

We normally communicate with you through email, text message, postal mail, telephone etc.

 

How you may opt out from receiving communication

At any time, you may opt out from receiving any email updates, newsletters and/or partner emails from us by writing to us at thepotterstouch@outlook.com informing us of your decision. Regardless of opting out from the above, we may contact you regarding important communication of non-promotional nature such as changes to our Terms of Service, important product and service-related or legal communication.

 

How you can modify your data or withdraw consent to us using your personal information

If you would like to correct, amend or delete any personal information we have about you or if you don’t want us to process your data anymore, you are invited to contact us at thepotterstouch@outlook.com from the email you last updated after logging into your account. We retain your information during the duration your account is active or your information is needed to provide you with services.  Please note that we might retain and use your information as deemed appropriate by us to comply with any legal obligations, resolve any disputes and further to enforce our agreements. We reserve the right to limit our service based on availability of contact information. If you have any questions, please write to us at thepotterstouch@outlook.com.

Ver 1.1 PP 29/6/2022